This question is often asked when you interview for positions with certain supervisory or management duties. It is a good opportunity to show your problem-solving abilities. Your answer should explain how you have used communication skills, coaching skills, and established procedures to help problematic employees. Tell successful stories, demonstrate you can turned troublesome employee around.
An Example Answer:
”I had one employee who was always late for work. I met with him and explained that his being late was putting an unfair burden on others in our team. He said she understood and promised he would change, but was still late and gave a different excuse each time. I gave him two verbal warnings, telling her that being chronically late was unacceptable and he needed to change his behavior or risk disciplinary action. When he was late again, I contacted HR to deduct his salary for the hours. Then I met him again to inform this action, at the same time I explained that I wanted to help him. I offered to change her work schedule, and also suggested that he would find another job if the alternate schedule is not acceptable. He took it seriously this time. Since then he is been working on his schedule on time.”
If you’ve never experienced this type of situation before, say that, but then tell them how you would handle it.
0 Comments.