This is a commonly asked question in interview. Again, it’s an excellent opportunity for your showcase. Most of IT jobs are problem-solving oriented, if you can approve you are good at solving problems, you could get the job easily.
To answer this question, compose a good example with a problem that faced your company and not just you personally. It’s best the show how you solved a critical problem for your company. When you describe the case, highlight the skills and technologies you used to resolve this problem. Emphasize the successful results. If the problem-solving process is a team effort, be generous in sharing credit, but be sure to highlight your specific role. You must make yourself shine.
Now let’s see a sample answer:
“When I assumed the role of supervisor for Siebel Call Center in Customer Support Department with PPR Systems, team morale was low, sales were lackluster and customers were dissatisfied. I immediately took action to identify the specific problems, analyze alternative solutions and pick the best options, and set a timeline for implementing the corrective actions. I reorganized the team structure and established written goals that focused on teamwork, improved customer service and increased productivity. One specific example is that I implemented a `satisfaction guarantee’ for quality and timeliness with each software support service, and tied in performance-based rewards for employees. These actions greatly improved morale and increased our sales by 48% in the first three months.”
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